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      1. Help Centre
      2. FAQ
      • FAQ
      • Features and Tools
      • Formats
      • Getting Started
        • Guides
      • Activation

      FAQ

      We know, high impact isn't always simple. To help you along the way, we've collected the most common questions and answers here.
      • Will I get new tags if I edit settings?
      • A part of my creative isn't visible in the preview, why?
      • Are there any weight restrictions for my materials?
      • Why is there a difference between the preview in Adnami and the DSP/Adserver?
      • What does it mean if a material is or isn't responsive?
      • Is it possible to update or delete a campaign or creative I've created?
      • Can I add my colleague as a user in the platform?
      • How do I add a new advertiser to the suite?
      • Why does my HTML-preview look wrong?
      • How frequently are new Adnami formats released?
      • Error message in the suite?
      • Why is my creative rejected by the DSP
      • Third party trackers
      • Why is there a gap between APM and eAPM?
      • Why do I see impressions on unknown domains?
      • How to optimise your website for attention and viewability?
      • Why is Adform viewability different from Adnami viewability?
      • How many times does videos in Adnami loop?
      • Publisher FAQ
      • A guide to Impression Tracking and CacheBuster
      • Customise the preview background
      • Understanding the performance score on Adnami
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      • Go to adnami.io