FAQ

We know, high impact isn't always simple. To help you along the way, we've collected the most common questions and answers here.

• Will I get new tags if I edit settings?
• Processing error when uploading video in Adnami
• A part of my creative isn't visible in the preview, why?
• Are there any weight restrictions for my materials?
• Why is there a difference between the preview in Adnami and the DSP/Adserver?
• What does it mean if a material is or isn't responsive?
• Is it possible to update or delete a campaign or creative I've created?
• Can I add my colleague as a user in the platform?
• How do I add a new advertiser to the suite?
• Why does my HTML-preview look wrong?
• How frequently are new Adnami formats released?
• Error message in the suite?
• Why is my creative rejected by the DSP
• Third party tracking
• Why is there a gap between APM and eAPM?
• Why do I see impressions on unknown domains?
• How to optimise your website for attention and viewability?
• Why is Adform viewability different from Adnami viewability?
• How many times does videos in Adnami loop?
• A guide to Impression Tracking and CacheBuster
• Customise the preview background
• Understanding the performance score on Adnami
• What is Adnami's Attention Report & what does it do?
• Sonar FAQ
• Why You Might See mediation.adnxs.com in Your Site List (and What to Do About It)
• Creative Height and Viewport
• Why do timestamps in the reporting system appear earlier or later than the scheduled campaign start time?
• Publisher FAQ