Processing error when uploading video in Adnami

How to resolve it:

The message: "Processing error was encountered. Please try uploading video again." typically means that the Adnami platform encountered a temporary issue while trying to process the video file you uploaded.

Here are a few steps and things to check that often resolve this kind of error:

1.  Try Re-uploading: As the message suggests, the easiest first step is to simply try uploading the video file again. The error might be due to a transient network issue or a temporary server glitch.

2.  Check the File Size: While Adnami has a robust video streaming solution - video files are the only creative assets that can be up to 50MB. If your video is larger than 50MB, you will need to compress it before uploading.

3.  Check File Format and Encoding: Ensure your video file is in a supported and commonly used format (like `.mp4` or `.mov`) and is encoded correctly.

4.  Confirm Other Specifications: Though usually a different error message is triggered for specs, quickly double-check that your video meets the required specifications for the Adnami format you are using (e.g., resolution, frame rate).

Why does it happens?

The message is a general indicator that Adnami's internal video processing system (our streaming solution) couldn't finish converting the file after it was uploaded.


1. A Temporary System Glitch or Timeout (The Simplest Reason): The most common cause is a brief interruption on the network, a browser timeout, or a momentary server issue on our end during the heavy process of transcoding the video. This is why the system's first advice is always to try uploading it again.

2. The Video File Exceeds the Size Limit: While Adnami's creative solution supports video files up to 50MB due to our streaming solution, if the file is even slightly over this limit, the processing step will fail.

3. Incompatible Format or Encoding: Even if the file has a standard extension like .mp4 or .mov, the internal codec or encoding settings (like a non-standard bitrate or frame rate) might be incompatible with our transcoder. The processing step is where we convert the video into an optimized format for high-impact streaming, and if the source file is unusual, this step will fail. We generally recommend standard web-optimized MP4 files for the best results.

To prevent this error, always ensure your video meets these best practices:

• Size: Under 50MB (as per Adnami's streaming solution requirements).
• Format: We strongly recommend a web-optimized .mp4 file.
• Re-attempt: If the specs are correct, try uploading it one more time.